The Maag Instant Messaging (IM) service intended for Youngstown State University students, faculty, and staff has been suspended effective October 5, 2009.  Please see other reference options listed at left and at the bottom of this page.

IM is best for brief questions, although some in-depth research can be done, if the response or explanation is not too complex. IM would not be a good format for extensive article searches. Good uses of IM would be:

• To learn whether YSU has a particular journal or book
• To locate books or articles on a topic
• To learn which database might be best for your research
• To get keyword search suggestions for your article or book search
• To gain assistance in using Maag’s web pages

IM Reference Hours Fall 2009 are suspended effective October 5, 2009

Getting Started

If you currently do not have a mail or messaging account, you will have to create one.

If you have a mail account you can configure the corresponding IM service on your own computer by downloading the IM software using the download link below. Follow set up directions and when you are ready, add the Maag IM ID in the Contacts or Buddy field.

If you have a mail account with any of the three services listed below, you have the basics established to use their web-based instant messaging options, so you can contact us without loading software onto a lab or institution computer. Just click the appropriate service’s IM Web-Based Link, log-in with your own ID, and enter the Maag IM ID in the Contacts or Buddy field.

If you are using your own computer and already have established external mail and messaging accounts, just use your personal instant messaging service and contact the appropriate Maag IM ID.

Other Reference Options